Where's my order. Can I return this. Do you have it in medium. None of it is hard — the volume is what buries you, and hiring doesn't flex with the spikes. Canned autoresponders just make customers feel ignored. A mailbot answers the repetitive flood in your voice and from your actual policy, and the order that needs a human reaches you instead of a wrong answer going out.
The same handful of questions arrive hundreds of times a week — and never stop when you close the laptop.
Give that work its own address. A mailbot on support@ answers from your real return and shipping policy, day or night.
The genuine complaint or the lost package is escalated to you, with a draft ready — never a guess that costs you a refund.
It draws every reply from your knowledge base — the real return window, the real shipping times — and points to where it found the answer.
Answers come from your actual return window and shipping info, not an invented promise a customer could hold you to. It paraphrases your own docs and shows where each answer came from.
A short prompt sets the tone, so replies sound like the brand customers came for — not a robotic form-reply.
An angry customer or a lost-package email is handed to your queue with a suggested draft, instead of being auto-answered.
Point it at your existing FAQ and policy pages and the knowledge base builds itself. Re-crawl whenever they change.
Bounce and complaint handling and one-click unsubscribe come standard — because you're emailing real customers at volume.
“It'll promise a refund or a delivery date we can't honor — and we'll be on the hook.”
The mailbot paraphrases your own policy documents and cites them — it doesn't improvise terms. Anything outside what your docs cover, or anything it isn't confident about, is escalated to your queue with a draft rather than guessed. You set the return window once; it never invents a more generous one.
Point it at your policy pages, watch it draft its first reply, and stop answering the same order question by hand. No card required.