Is the unit still available. When's rent due. How do I submit a maintenance request. Across a portfolio it's a flood, and buried in it are the few that genuinely matter — a real maintenance emergency, an urgent tenant issue — easy to miss precisely because they look like everything else. A mailbot answers the routine instantly and surfaces the urgent to a person, so you clear the noise and stop fearing what's hidden in it.
The inbox is a flood of routine — and the genuine emergency looks just like the hundredth availability question.
Give each address its own mailbot. Leasing and tenant questions are answered from your lease terms and procedures, consistently.
Urgent or out-of-scope mail is never auto-answered — it's handed to a human queue with a draft, so nothing critical slips through.
Here the escalation queue does the heavy lifting: the routine is cleared automatically, and the message that needs a person is pulled to the front instead of getting lost in the volume.
Urgent or out-of-scope messages don't get auto-replied — they're handed to your queue with a suggested draft, and you can scope emergency keywords tightly so a real emergency always reaches a person.
Separate knowledge and addresses for leasing versus tenants versus each property — every mailbot answers only from what's relevant to it.
Lease terms, policies, and procedures are answered consistently across the portfolio, straight from your documents.
A complete transcript of what was said to whom and when — useful the moment a dispute arises.
Pause a property's mailbox during a transition without losing the mail — it keeps logging, and you pick it back up in one click.
“What if a real emergency gets auto-answered and quietly ignored?”
This is exactly why escalation leads the page. The mailbot only auto-answers the routine; anything urgent, sensitive, or outside its scope is handed to your queue with a draft — not replied to and forgotten. You scope the emergency keywords yourself, so a burst pipe or a lockout is surfaced to a person, fast, every time.
Upload your lease terms and procedures, set your escalation rules, and let the routine clear itself while the urgent reaches a person. No card required.