When does the course start. What's the deadline. How do I log in. Where's module three. It's the same dozen questions from hundreds of people at once, and a slow reply costs a sign-up or leaves a student stuck. Then it quiets down — so hiring for the peak makes no sense. A mailbot absorbs the surge in your voice, scaling with the spike and quieting with it, while the nuanced question goes to a person.
The same dozen questions arrive from hundreds of students at once — and a slow reply loses the sign-up.
Give hello@ its own mailbot. It answers from your real schedule, syllabus, and access steps, scaling with the spike.
A financial-aid case or a personal circumstance is escalated to a human — the logistics are handled so your team has time for the students who need them.
Get your syllabus, schedule, and FAQ in before a launch, and the mailbot fields the wave — metered so the cost follows the seasonal rhythm instead of running year-round.
Syllabus, schedule, FAQ, and policies are ingested fast before a launch — point it at your site and drop in the files, including scanned PDFs read with OCR.
Deadlines and access steps are answered correctly, with the source shown — so a student can trust the “the deadline is Friday” they just got.
The cost follows the seasonal, spiky rhythm: pay for the enrollment peak, not for a quiet inbox the rest of the year.
Quiet the mailbox between cohorts and bring it back for the next launch, in one click — no mail lost in between.
Financial-aid questions and personal circumstances reach a person, with a draft ready — the sensitive cases stay human.
“Students need a human touch — a bot will feel cold.”
Replies are written in your voice and use the full thread, so the routine answers feel personal rather than canned. And anything sensitive — a financial-aid case, a personal situation — is escalated to your team. The mailbot handles the dozen logistics questions so your people have time for the students who actually need a human.
Upload your syllabus and schedule, watch it draft its first reply, and absorb the next surge without burning out the inbox. No card required.