Is there parking. What time do doors open. Can I transfer my ticket. What's the refund policy. Is the venue accessible. It's a flood, it's time-sensitive, and it all hits the smallest, busiest version of your team — then the event passes and it's quiet again. Staffing for that spike is impossible. A mailbot absorbs the surge, answering logistics instantly and scaling with it, while refund and transfer edge cases route to a human.
The pre-event week is a time-sensitive flood that lands on the smallest, busiest version of your team.
Give info@ its own mailbot. It answers logistics instantly from your event page and FAQ, scaling up for the spike.
A refund, a transfer, or an accessibility need is escalated to a person, with a draft ready — the edge cases stay human.
Metered usage fits the spike, and when details change right up to the doors, a re-crawl and a versioned prompt update the answers instantly — with rollback if you need it.
The spiky, pay-for-the-peak rhythm is the natural fit: the cost follows the event window instead of running all year, so a sharp pre-event surge doesn't mean a permanent hire.
Event page, schedule, and FAQ are ingested quickly as details firm up — point it at the URL and drop in the files.
Spin the mailbox up for the event window and pause it after — no mail lost, no cost while it's quiet.
Details change up to the last minute. Update the instructions on the fly with full version history, and roll back if you need to.
Refunds, transfers, and accessibility needs reach a person, with a suggested draft already written.
“Details change constantly right before the event — it'll give stale answers.”
When a time or a policy changes, a re-crawl or re-upload updates the knowledge base instantly — the mailbot answers from the new details right away. And because prompts are versioned with rollback, you can change its instructions on the fly and undo a change in one click. Anything it isn't sure of still escalates to a person, so a last-minute edge case never gets a stale auto-answer.
Upload your event page, watch it draft its first reply, and absorb the pre-event flood without staffing for the spike. No card required.